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TERMS AND CONDITIONS

Terms & Conditions

These Terms & Conditions (“Terms”) form a binding agreement between you (the “Player”) and Pinco, and govern your access to and use of our website and services. By visiting any part of the platform—creating an account, playing games, or participating in promotions—you acknowledge that you have read, understood, and accepted these Terms, as well as our Privacy Policy, Responsible Gaming Policy, and Bonus Terms.

1. General Information

The Website is operated by Carlitta N.V., licensed by the Curaçao Gaming Control Board (License No. OGL/2024/1516/0841).
Payment processing services are provided by Liriona Ltd, Cyprus (HE 445858).

“You,” “your,” or “user” means any individual who uses the site or its services.
“Games” refers to Slots, Live Casino, Sportsbook, and any future products.

❗ By agreeing to these Terms, you accept responsibility for understanding game rules, RTP information, and any local tax obligations.

2. Updates to Terms

We may revise these Terms at any time to reflect regulatory, technical, or operational changes. You are responsible for reviewing updates.

  • Continued use of the Website signifies acceptance of the revised Terms.
  • If you do not agree, stop using the Website and request account closure.

3. Legal Requirements & Restricted Countries

You must be 18+ or the legal gambling age in your jurisdiction.

We do not provide legal advice; compliance with local laws is your responsibility.

Prohibited Countries: USA, UK, France, Netherlands (including dependencies), Germany, Australia, North Korea, Iran, Myanmar.

🇸🇪 Sweden: Not eligible for promotions or bonuses.
🇦🇲 Armenia: Sportsbook access is not permitted.

Using VPNs or similar tools to bypass geo-restrictions is strictly prohibited and may result in forfeiture of funds.

4. Responsible Gaming

We actively support responsible play. See our Responsible Gaming Policy for:

  • Self-exclusion options
  • Cooling-off periods
  • Support resources for gambling issues

Need help? Contact 📧 [email protected].

5. Your Account

To play, you must register with accurate, truthful information:

  • Email, phone number, full name, date of birth, address, and payment details
  • Identity verification (KYC) may be required before full access is granted
  • Keep your details current to avoid restrictions

🔒 Your login is personal. Sharing access or failing KYC checks may result in suspension.

6. Account Issues & Player Conduct

  • Report any unauthorized access immediately
  • 2FA is available for enhanced security
  • Fraud, collusion, software tampering, or abusive behavior may lead to account closure
  • All gameplay is for personal entertainment only

7. Duplicate Accounts

Only one account is permitted per:

  • Individual
  • Household
  • Device
  • IP address

Duplicate accounts may be closed, with winnings voided and bonuses removed.

8. Deposits

  • Use only accepted, personal payment methods
  • Deposits must be wagered at least once prior to withdrawal
  • Third-party deposits are not allowed
  • Fraudulent activity (e.g., stolen cards) leads to closure and possible legal action

9. Payouts & Winnings

Winnings are credited after the relevant event or game concludes.
Any funds paid out by error remain the property of the Company and must be returned.

10. Withdrawals

Withdrawals are subject to:

  • Full identity verification (passport/ID, proof of address, and payment method)
  • Completion of wagering requirements and bonus clearance
  • Limits of approximately €4,000/day (vary by method and VIP level)
  • Using the same method as deposit, where applicable
  • One withdrawal per method per 24 hours

⏱️ Delays may occur due to technical checks or security reviews.

11. Account Closure

You may close your account at any time by contacting 📧 [email protected].

  • Remaining balances may be withdrawn (fees may apply)
  • Bonuses and gift boxes expire upon closure
  • Fraud or violations may result in account termination and loss of funds

12. Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws. We ensure:

  • Secure storage
  • Controlled access
  • Legal compliance

13. Prohibited Activities

The following are strictly forbidden:

  • Money laundering, fraud, multi-accounting
  • Use of bots/scripts
  • VPNs or proxies to bypass restrictions
  • Aggressive conduct or document forgery
  • Uploading malicious software

⚠️ Breaches may result in suspension, loss of winnings, and legal action.

14. Live Chat Guidelines

Our live chat is moderated. The following are not allowed:

  • Hate speech
  • Advertising/spam
  • Harassment

Misuse may lead to immediate account suspension.

15. Tips to the Manager

Players may voluntarily tip a manager via chat. Tips:

  • Are non-refundable
  • Do not influence gameplay or outcomes
  • Are debited from real-money balances

16. Legal Agreement

These Terms, together with our Privacy and Responsible Gaming Policies, constitute the entire agreement between you and Pinco. If there is any inconsistency between translations, the English version controls.

17. Liability Disclaimer

By using the Website, you acknowledge:

  • Gambling entails financial risk
  • We are not liable for losses, delays, or technical issues
  • You agree to indemnify us against claims arising from misuse

18. Violations & Enforcement

Any breach of these Terms may result in:

  • Account restriction or termination
  • Forfeiture of bonuses or winnings
  • Legal action, depending on severity

19. Copyright

All content on pinco-crypto.com is protected by intellectual property laws.
Reproduction, redistribution, or unauthorized use is strictly prohibited.

20. Complaints

We aim to resolve complaints fairly and promptly.
Contact: 📧 [email protected]
Unresolved matters may be escalated to the relevant regulatory authorities.

21. Transfer of Rights

The Company may assign its rights or obligations under these Terms.
You may not transfer your account to another party.

22. Promotions & Bonus Terms

All promotional offers are subject to their respective Bonus Terms, in addition to these Terms. Abuse or manipulation may lead to:

  • Bonus cancellation
  • Exclusion from future promotions

23. Gift Box Promo Rules

Eligible players may receive gift boxes based on qualifying activity. Key conditions:

Promo abuse may result in prize cancellation and account penalties

70x wagering within 24 hours

Max payout: 10× bonus amount

Max spin value: €6

Boxes expire after 10 days or if a withdrawal is made